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Riya Travel and Tours India Pvt. Ltd. (herein referred to as “RIYA”) has entered into an engagement with the distributor partner M/s. Air India Express Limited (hereinafter referred to as “AIX”) for facilitating Visa services. This is a white labelled website and whosoever visits the website of AIX i.e. www.airindiaexpress.com can have an access to this white labelled website and avail the Visa services on this platform.

While Air India Express offers and supports this Visa service, however it is developed and maintained by whole and sole M/s. Riya Travel and Tours (India) Private Limited. AIX acts only as a facilitator connecting the Customers and/or visitors with RIYA. RIYA undertakes the responsibility including but not limited to collecting the KYC documents of the applicants, scheduling of appointments, tracking of the status of the Visa, acceptance of applications, acceptance of Visa and Logistics.

It must be noted that RIYA shall process the Visa application only after verifying all the documentation provided by the applicant, however the approval of visa application is solely at the discretion of Visa authority which depends on various factors including but not limited to eligibility of the Customer, Application completeness etc.

RIYA shall provide and manage all the back end and front-end operations for providing the Visa service and the White-Label Site with its own resources including but not limited to, queries with respect to Booking, email support to Customers, and personnel required to handle enquiries, amendments to Bookings, cancellations, refunds, fulfilment, settlement, Customer servicing etc.

While RIYA undertakes to provide accurate and up-to-date information on Visa requirements and procedure which is available on the Embassy website and or which is shared by the Embassy, visa regulations can change frequently from time to time. The customers are responsible to provide accurate and completeness of the information in the application.

All the payments towards Visa services is to be made in name of RIYA TRAVEL AND TOURS (INDIA) PVT LTD. through an electronic mode which are non-refundable irrespective whether or not the desired visa is received to the Applicant by the Visa authority. RIYA is solely responsible to generate the receipt of bookings made by the customers on this white labelled site and also undertake to provide required communication for confirmation/post confirmation of the Bookings to the Customer.

The applicant/s agrees and accepts that the courier acceptance and delivery service through which the documents are returned to the applicant/s by RIYA is operated by a third-party vendor. RIYA disclaims any and all liabilities arising from any loss or damage caused to the applicant in the event that his/her documents are delayed/ misplaced/damaged/ lost by the courier company, whether such delay/misplaced/lost / damage results from negligence, accident or any other case.

In no event, RIYA and its partners shall be liable for any losses, direct or indirect, consequential, punitive, incidental, special, damages including Applicant’s Passport whatsoever. The Applicant agree that the foregoing limitation of liability is an agreed allocation of risk between the parties and limitation of liability is and shall be an integral part of this disclaimer.

RIYA or any of its officers, director, employees, agents etc. shall have no any responsibility and/or liability of any nature, for any reason whatsoever for any delays, or for loss of or damage to any visa application, passport or other documents, caused by, or occurring whilst any application, passport or document is in the possession of, any third party postal or courier service, including, during the process of transportation of visa applications, passport or other documents between RIYA and Visa authority and when being returned by RIYA to the visa applicant/s

RIYA shall always strive to maintain confidentiality of the information which the applicant shall provide relating to visa application which shall be including but not limited to Passport details, Travel History, Employment information, Medical Information (if applicable), Financial information, and any other personal details submitted through website (“Confidential Information”). It is to be noted that RIYA shall use the above information only to assist the applicants with the Visa Application process, to comply with legal and regulatory requirements and to improve the services. However, RIYA reserves the right to disclose the information with the prior written consent of the applicants in the circumstance where it is required by the law or regulatory body in order to investigate or prevent potential fraud or illegal activity.

RIYA endeavors to take all reasonable steps to protect and secure the Confidential information from all the unauthorized access, disclosure, alteration or destruction.

The “Offer” is organised by Air India Express and powered & managed by RTTIPL (Riya Tours and Travel India Private limited),

From now on, Consumers eligible to participate in the Offer by the eligibility criteria specified under these Terms and Conditions and availing of the offer are referred to as the “Guests.”

To be eligible to avail of the Offer, the Guest needs to confirm the following eligibility criteria: a) an Individual; b) an Indian citizen; c) residing in India; d) aged 18 years and above; e) legally eligible to enter into a contract.

To avail “Lowest price Guarantee” Offer for Singapore visa, the guests must provide a legal GST invoice issued by an authorised visa agent of the Singapore High Commission or Consulates in India. If the customer provides a valid receipt, the amount charged will be refunded to the client within 12-15 working days of receipt of the invoice.

The “20% off” (20% discount) Offer is not applicable for Singapore Visa and will apply only to the service fee charged to the guest. All other charges, such as visa fee, VFS/BLS charges or any other services that are offered, will be charged according to the prevailing standards.

Air India Express is not responsible for the Guest's inability to understand the Offer mechanics or for misinterpreting them. Air India Express representatives on the portal or social platforms will not entertain correspondence, clarification, or explanation.

Any disputes regarding the Offer shall be subject to the sole jurisdiction of the courts in New Delhi, India.

For any inquiries regarding Visa application, status, please contact RIYA’s customer support.

This disclaimer is subject to change at any time.